All appointments are subject to availability and can be rescheduled or cancelled up to 24 hours before your reservation. 

In case of hospital cutting/removal, Medley will re-weld your Lasted chain for $30 during our Chadstone store period. See the Lasted terms and conditions for more information. Please book re-weld via the booking portal or speak directly with our staff.  

Due to the custom nature of our Lasted designs, Medley’s standard change of mind policy does not apply to this service.  

We offer our standard 3-month manufacturing warranty on all Medley Jewellery. For Lasted chains, you can choose to have your chain re-welded during our Chadstone store period. See our Lasted terms and conditions for more detail on how the warranty applies.    

If you believe your Lasted piece or charms to be faulty, please contact our team directly at Chadstone@medleyjewellery.com.au. 

Lasted appointments are only conducted on persons over the age of 18 years.

All details are kept securely via our booking portal (insert booking portal software) and only used for reservation purposes, unless customers otherwise opt into Medley marketing communications.   

We request a fully refundable deposit of $50 at time of booking that will be kept in the case of no-shows or cancellations with less than 24 hours' notice, as well as late-attendance that surpasses 15-minutes of allotted time- without notice. 

To reschedule or cancel your Lasted reservation, please contact our team at: 

Chadstone@medleyjewellery.com.au 

We reserve the right to cancel your appointment for any reason and at any time. If we do so, you will be provided with a full deposit refund and invited to re-book your appointment via our reservation portal at an appropriate time.   

In these terms and conditions, the expressions "Medley", “Medley Jewellery”, "we", "us" and "our" are a reference to Medley Jewellery Pty Ltd ABN 82 168 235 514. 

Definitions 

• Lasted Jewellery means the chain purchased by you for the purposes of the Service. 
• Service means permanent jewellery service offered from time to time by Medley at its Chadstone pop-up store. 
• Service Fee means the amount payable for the welding service performed to create your Lasted Jewellery. 

Terms and conditions 

These terms and conditions apply to Lasted Jewellery and any services or transaction/s completed as part of the Lasted Jewellery service. 

1. By booking a Lasted Jewellery Service, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from booking a Lasted Jewellery Service. 
2. These terms and conditions must be read in conjunction with any other applicable terms and conditions published by Medley, including but not limited to the Medley Returns Policy and the Medley Privacy Policy. 

Bookings, deposit and payment   

1. The Lasted Jewellery Service is available to customers who are aged 18 years or over. Customers below the age of 18 can use the Lasted Jewellery Service on the condition that an adult, who is capable of presenting valid identification to demonstrate their age, is present during the appointment and enters into a waiver on their behalf.   
2. You can book a Lasted Jewellery Service appointment through Medley’s online booking portal or see our instore team for assistance.  
3. You agree to make a deposit of $50 at the time of booking your appointment.  
4. Unless the appointment the cancellation or no-show clause applies, you agree that the deposit will be deducted from your final cost on the day. 
5. We will send you a booking confirmation that contains important details relating to your scheduled Lasted Jewellery Service, including the location of the Medley store. 
6. Please ensure your details, including email address and mobile number, are correct at the time of making your booking.  
7. Your deposit can be transferred to a new time slot should you reschedule with reasonable time.  
8. You agree to make payment for your Lasted Jewellery Service on arrival at the Medley store for your scheduled service.  
9. You agree that the cost of the chain used for your Lasted Jewellery is separate from the Last Jewellery Service Fee and is payable on the conclusion of your appointment.  
   Cancellation and no-shows  
10. Your deposit will be refunded if you cancel your Lasted Jewellery Service at least 24 hours before your scheduled appointment time.  
11. Your deposit will not be refunded and will be payable to Medley if:  
12. you cancel your Lasted Jewellery Service within 24 hours of your scheduled appointment time; or  
13. you fail to arrive at the Medley store within 15 minutes of your scheduled appointment time.  
14. You can reschedule your appointment through our online booking portal at least 24 hours before your original appointment time. Your deposit will be transferred to your rescheduled appointment.  
15. We reserve the right to cancel your Lasted Jewellery Service appointment for any reason and at any time. If we do so, you will be provided with a full deposit refund and invited to re-book your appointment via our reservation portal at an appropriate time.   
    Warranty 
16. Medley’s 30-day Change of Mind does not apply to Lasted Jewellery or the Service.  
17. Medley offers a 3-month warranty on Lasted Jewellery. If the Lasted Jewellery is eligible to be returned under the warranty, Medley may elect to resolve your issue by replacing or repairing the product, providing you with a clasp version of the product, providing you with an e-voucher for the value of the product (excluding the Service Fee), or providing you with a refund.  
18. You agree that the 3-month warranty is only available if: 
19. Medley continues to offer the Lasted Jewellery Service; 
20. You are still in possession of the chain that formed the Lasted Jewellery; 
21. The chain was broken where the jump ring was closed.  
22. You agree that if the chain is lost, Medley is unable to replace it for you.  
23. You understand that Lasted Jewellery is enclosed around your wrist using a welding machine and does not comprise a clasp or other fixture that enables you to easily remove the Lasted Jewellery.  
24. You agree that Lasted Jewellery should be treated as fine Jewellery and is not indestructible.  
25. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms and conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified. 
26. Subject to these terms and conditions, Medley agrees to re-weld your Lasted Jewellery if it is removed for personal reasons. Please see our Lasted FAQs for more information.  
    Liability 
27. You are aware that a welding machine is used when performing your Lasted Jewellery Service. Medley has undertaken reasonable measures and precautions to ensure the Lasted Jewellery Service is, however Medley excludes all responsibility or liability for any injury incurred during the Service or otherwise relating to the Lasted Jewellery, to the fullest extent possible under law.  
28. Medley does not accept liability for any consequential or indirect loss that relates to your Lasted Jewellery or the Service.  
29. You agree to enter into a release form with Medley prior to your reservation in which you release Medley from any liability relating to your Lasted Jewellery Service.  
    Privacy 
30. Medley will collect, hold use and disclose your personal information for identity verification purposes and other purposes described in the Medley Privacy Policy in order provide the Lasted Jewellery Service to you. You acknowledge that we may need to contact you for further verification of your identity or to confirm or discuss any details about your Lasted Jewellery Service in accordance with the Medley Privacy Policy.