Shipping Information
MEDLEY SHIPPING INFORMATION
COVID-19
Australia Post are currently experiencing some delays due to the impacts of COVID-19. A majority of parcels are arriving on time, there are ongoing challenges presented that may impact your delivery time.
If you would like more information, Australia Post will be providing regular updates:
Domestic service updates - Australia Post (auspost.com.au)
We thank you for your patience and understanding during these unprecedented times.
SHIPPING
Currently Medley Jewellery only ships to Australia, New Zealand and United States. If you are located outside of these locations, please contact our team at contactus@medleyjewellery.com.au with your enquiry.
Medley offers free standard shipping on all Australian orders over $100 AUD and free international express shipping on all New Zealand orders over $200 AUD and all United States orders over $300 AUD.
AUSTRALIA
|
COUNTRY |
ORDER VALUE |
DELIVERY METHOD |
SHIPPING TIME |
RATE |
|
Australia |
Less than $100 |
Australia Post Standard |
*2-5 business days |
$9.00 |
|
Australia |
More than $100 |
Australia Post Standard |
*2-5 business days |
FREE |
|
Australia |
Any value |
StarTrack Express |
*1-3 business days |
$14.00 |
|
*All shipping times are estimates and start from the date of dispatch. Please allow 1-3 days for processing. |
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INTERNATIONAL
|
COUNTRY |
ORDER VALUE |
DELIVERY METHOD |
SHIPPING TIME |
RATE |
|
New Zealand |
Less than $200 AUD |
DHL Express |
*2-7 business days |
$19.00 AUD |
|
New Zealand |
More than $200 AUD |
DHL Express |
*2-7 business days |
FREE |
|
United States |
Less than $300 AUD |
DHL Express |
*3-7 business days |
$29.00 AUD** |
|
United States |
More than $300 AUD |
DHL Express |
*3-7 business days |
FREE** |
|
**Please Note: International Delivery may have duties and taxes applicable on package arrival. These are charged in addition to international shipping costs and the customer will be responsible for paying all import duties, customs and local sales taxes levied by location/country. Please contact your local customs office for more information or see our T&C’s here. |
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ENGRAVING
Any orders including complimentary laser engraving, are completed in our Australian studio. Please note an additional 3 days will be applied to delivery. Once engraved this item cannot be returned unless faulty.
Once your order has shipped, we’ll send you an email with a handy tracking link so you can watch your order from dispatch to your door.
If you have any questions regarding shipment of an order, please contact us.
Please Note
The above delivery times are estimates only and we will not be responsible for late deliveries.