Shipping Information
MEDLEY SHIPPING INFORMATION
SHIPPING
Currently Medley Jewellery only ships to Australia, New Zealand, United States, Canada, Singapore, Japan, Italy, France, Germany, Netherlands, Belgium, Spain, Sweden, Malaysia, Hong Kong, China and the United Kingdom. If you are located outside of these locations, please contact our team at contactus@medleyjewellery.com.au with your enquiry.
Medley offers free standard shipping on all Australian orders over $100 AUD and free international express shipping on all New Zealand orders over $150 AUD and all United States, Canada, Singapore, Japan, Italy, France, Belgium, Netherlands, Germany, Spain, Sweden, Malaysia, Hong Kong, China and the United Kingdom orders over $250 AUD. International Delivery may have duties and taxes applicable on package arrival. These are charged in addition to international shipping costs and the customer will be responsible for paying all import duties, customs and local sales taxes levied by location/country.
AUSTRALIA
|
COUNTRY |
ORDER VALUE |
DELIVERY METHOD |
SHIPPING TIME |
RATE |
|
Australia |
Less than $100 |
Australia Post Standard |
*2-5 business days |
$9.00 |
|
Australia |
More than $100 |
Australia Post Standard |
*2-5 business days |
FREE |
|
Australia |
Any value |
StarTrack Express |
*1-3 business days |
$14.00 |
|
*All shipping times are estimates and start from the date of dispatch. Please allow 1-3 days for processing. |
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INTERNATIONAL
|
COUNTRY |
ORDER VALUE |
DELIVERY METHOD |
SHIPPING TIME |
RATE |
|
New Zealand |
Less than $150 AUD |
DHL Express |
*2-7 business days |
$19.00 AUD |
|
New Zealand |
More than $150 AUD |
DHL Express |
*2-7 business days |
FREE |
|
International (United States, Canada, Japan, Singapore, France, Italy, Germany, Netherlands, Belgium, Spain, Sweden, Malaysia, Hong Kong, China & United Kingdom) |
Less than $250 AUD |
DHL Express |
*3-7 business days |
$29.00 AUD** |
|
International (United States, Canada, Japan, Singapore, France, Italy, Germany, Netherlands, Belgium, Spain, Malaysia, Hong Kong, China & United Kingdom) |
More than $250 AUD |
DHL Express |
*3-7 business days |
FREE** |
|
**Please Note: International Delivery may have duties and taxes applicable on package arrival. These are charged in addition to international shipping costs and the customer will be responsible for paying all import duties, customs and local sales taxes levied by location/country. Shipping charges are converted to local currency at check out. Please contact your local customs office for more information or see our T&C’s here. |
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ENGRAVING
Any orders including complimentary laser engraving, are completed in our Australian studio. Please note an additional 3-5 business days will be applied to delivery. Once engraved this item cannot be returned unless faulty.
Once your order has shipped, we’ll send you an email with a handy tracking link so you can watch your order from dispatch to your door.
If you have any questions regarding shipment of an order, please contact us.
Please NoteThe above delivery times are estimates only and we will not be responsible for late deliveries.
OUR PACKAGING
All Medley Jewellery orders arrive in our signature green Medley Jewellery box. At check out you will have the option of selecting either Sustainable Packaging (items packed together where possible) or Individual Packaging.
Packaging Options:
1. Sustainable Packaging
This is our preferred shipping choice to reduce waste. This choice combines products in our recyclable Medley green box with reusable 100% cotton pouch inside. All items will be packaged together where possible unless ‘Individual’ is selected. Items will be packaged securely in our multi-cut signature foam and cotton insert designed to keep your jewellery safe and secure during transport.
Individual products per box in our recyclable Medley green box with reusable cotton pouch inside. We recommend this for gift purchases.