Shipping Information

MEDLEY SHIPPING INFORMATION


COVID-19

Australia Post are currently experiencing some delays due to the impacts of COVID-19.  A majority of parcels are arriving on time, there are ongoing challenges presented that may impact your delivery time.

If you would like more information, Australia Post will be providing regular updates:

Domestic service updates - Australia Post (auspost.com.au)

We thank you for your patience and understanding during these unprecedented times.

SHIPPING

Currently Medley Jewellery only ships to Australia, New Zealand and United States. If you are located outside of these locations, please contact our team at contactus@medleyjewellery.com.au with your enquiry.

Medley offers free standard shipping on all Australian orders over $100 AUD and free international express shipping on all New Zealand orders over $200 AUD and all United States orders over $300 AUD.

AUSTRALIA

COUNTRY

ORDER VALUE

DELIVERY METHOD

SHIPPING TIME

RATE

Australia

 Less than $100

 Australia Post Standard

 *2-5 business days

 $9.00

Australia

More than $100

 Australia Post Standard

 *2-5 business days

 FREE

Australia

Any value

StarTrack Express

*1-3 business days

$14.00

*All shipping times are estimates and start from the date of dispatch. Please allow 1-3 days for processing.

 

INTERNATIONAL

COUNTRY

ORDER VALUE

DELIVERY METHOD

SHIPPING TIME

RATE

New Zealand

Less than $200 AUD

DHL Express

*2-7 business days

$19.00 AUD

New Zealand

More than $200 AUD

DHL Express

*2-7 business days

FREE

United States

Less than $300 AUD

DHL Express

*3-7 business days

$29.00 AUD**

United States

More than $300 AUD

DHL Express

*3-7 business days

FREE**

**Please Note: International Delivery may have duties and taxes applicable on package arrival. These are charged in addition to international shipping costs and the customer will be responsible for paying all import duties, customs and local sales taxes levied by location/country. Please contact your local customs office for more information or see our T&C’s here.

*All shipping times are estimates and start from the date of dispatch. Please allow 1-3 days for processing.

 

ENGRAVING

Any orders including complimentary laser engraving, are completed in our Australian studio. Please note an additional 3 days will be applied to delivery. Once engraved this item cannot be returned unless faulty. 

Once your order has shipped, we’ll send you an email with a handy tracking link so you can watch your order from dispatch to your door.

If you have any questions regarding shipment of an order, please contact us.

 

Please Note 
The above delivery times are estimates only and we will not be responsible for late deliveries.