Shipping Information

MEDLEY SHIPPING INFORMATION

MOTHER'S DAY CUT OFF 
AU Express - Midnight 8th May
AU Standard - Midnight 6th May
WA/NT Express - Midnight 6th May
WA/NT Standard - Midnight 4th May
International - Midnight 3rd May

Please keep in mind: An additional 3-5 business days will be applied to delivery for engraving and locket printing orders. 

SHIPPING

Currently Medley Jewellery only ships to Australia, New Zealand, United States, Canada, Singapore, Japan, Italy, France, Germany, Netherlands, Belgium, Spain, Sweden, Malaysia, Hong Kong, China and the United Kingdom. If you are located outside of these locations, please contact our team at contactus@medleyjewellery.com.au with your enquiry.

Medley offers free standard shipping on all Australian orders over $100 AUD and free international express shipping on all New Zealand orders over $150 AUD and all United States, Canada, SingaporeJapan, Italy, France, Belgium, Netherlands, Germany, Spain, Sweden, Malaysia, Hong Kong, China and the United Kingdom orders over $250 AUD. International Delivery may have duties and taxes applicable on package arrival. These are charged in addition to international shipping costs and the customer will be responsible for paying all import duties, customs and local sales taxes levied by location/country. 

AUSTRALIA

COUNTRY

ORDER VALUE

DELIVERY METHOD

SHIPPING TIME

RATE

Australia

 Less than $100

 Australia Post Standard

 *2-5 business days

 $9.00

Australia

More than $100

 Australia Post Standard

 *2-5 business days

 FREE

Australia

Any value

StarTrack Express

*1-3 business days

$14.00

*All shipping times are estimates and start from the date of dispatch. Please allow 1-3 days for processing.

 

INTERNATIONAL

COUNTRY

ORDER VALUE

DELIVERY METHOD

SHIPPING TIME

RATE

New Zealand

Less than $150 AUD

DHL Express

*2-7 business days

$19.00 AUD

New Zealand

More than $150 AUD

DHL Express

*2-7 business days

FREE

International (United States, Canada, Japan, Singapore, France, Italy, Germany, Netherlands, Belgium, Spain, Sweden, Malaysia, Hong Kong, China & United Kingdom)

Less than $250 AUD

DHL Express

*3-7 business days

$29.00 AUD**

International (United States, Canada, Japan, Singapore, France, Italy, Germany, Netherlands, Belgium, Spain, Malaysia, Hong Kong, China & United Kingdom)

More than $250 AUD

DHL Express

*3-7 business days

FREE**

**Please Note: International Delivery may have duties and taxes applicable on package arrival. These are charged in addition to international shipping costs and the customer will be responsible for paying all import duties, customs and local sales taxes levied by location/country. Shipping charges are converted to local currency at check out. Please contact your local customs office for more information or see our T&C’s here.

*All shipping times are estimates and start from the date of dispatch. Please allow 1-3 days for processing.

 

ENGRAVING

Any orders including complimentary laser engraving, are completed in our Australian studio. Please note an additional 3-5 business days will be applied to delivery. Once engraved this item cannot be returned unless faulty. 

Once your order has shipped, we’ll send you an email with a handy tracking link so you can watch your order from dispatch to your door.

If you have any questions regarding shipment of an order, please contact us.

Please Note 
The above delivery times are estimates only and we will not be responsible for late deliveries.  

OUR PACKAGING

All Medley Jewellery orders arrive in our signature green Medley Jewellery box. At check out you will have the option of selecting either Sustainable Packaging (items packed together where possible) or Individual Packaging.

Packaging Options:
1. Sustainable Packaging
This is our preferred shipping choice to reduce waste. This choice combines products in our recyclable Medley green box with reusable 100% cotton pouch inside. All items will be packaged together where possible unless ‘Individual’ is selected. Items will be packaged securely in our multi-cut signature foam and cotton insert designed to keep your jewellery safe and secure during transport.

2. Individual Packaging
Individual products per box in our recyclable Medley green box with reusable cotton pouch inside. We recommend this for gift purchases.