At Medley Jewellery, we want your online experience to be enjoyable and we take care to respect your privacy when you visit the website or contact customer services. Medley Jewellery supports the importance that the community places on the maintenance of informational privacy of individuals’ personal and sensitive information. This extends to the collection and management of information held in its records regarding individuals.
- how and when we collect personal information;
- how we use and disclose personal information;
- how we keep personal information secure, accurate and up-to-date;
- how an individual can access and correct their personal information; and
- how we will facilitate or resolve a privacy complaint.
The kinds of personal information collected, used and disclosed by Medley
Broadly speaking, the kinds of personal information Medley Jewellery collects (and the uses made of that information) can be broken down into five main categories, being:
- Sales and enquiries;
- Credit services provided by third party credit providers;
- Marketing services which includes social media; and
- Human resources.
Sometimes, if you apply for employment with Medley, we may request personal information from you which consists of sensitive personal information. The types of sensitive information we collect are listed here.
Medley Jewellery may record your telephone call to our customer services department for quality assurance purposes.
Medley Jewellery may also collect information which identifies your digital devices, such as the media access control address (or MAC address) of your mobile phone or other digital devices and then use that information for marketing analytics or to send you marketing communications.
Medley Jewellery also operates closed circuit television (CCTV) within (and surrounding) our stores in order to protect our stores against security threats, theft, fraud, burglary and other criminal activities. Upon your entry onto our premises you may be photographed or included in any CCTV footage.
How Medley Jewellery collects and holds personal information
It is our usual practice to collect personal information directly from the individual that the personal information concerns. We will notify you of the purpose for the collection of personal information at or around the time of collection.
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from Medley Jewellery, please contact us via the details provided below, or follow the unsubscribe links in any email communication you may receive from us.
Online Information and Web Analytics, Display Advertising and Retargeting
We keep complete and accurate records of online contracts when you accept one of our offers. Our system also helps you to keep an accurate record so there is no confusion about the contract. If you have a problem with any of our products or services that you receive from us, please email us at firstname.lastname@example.org.
Medley Jewellery also utilises a range of web analytics tools that include the use of persistent cookies. In some cases, cookies enable us to aggregate certain information with other personal information that we collect and hold about you. For example, we may use information collected by cookies to assist us to enhance your experience with us.
Credit Information and our Credit Reporting Policy
To the extent you provide Medley Jewellery with personal information which is credit information or to the extent we collect any credit information about you from a third party, Medley Jewellery’s Credit Reporting Policy shall apply.
Cross Border Disclosure
It is possible that some of the information collected by Medley Jewellery may be disclosed to our related bodies corporate, contractors, agents and service providers outside of Australia. You consent to your information being disclosed to a destination outside Australia for this purpose, including but not limited to those countries listed in our Cross Border Disclosure Table and you understand and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures of your personal information.
Security and Access
Medley Jewellery takes steps to protect the personal information we hold against unauthorised access, loss, use, modification or disclosure. Please see here further information, as we require you to notify us should the personal information we collect from you need updating.
Medley Jewellery’s Obligations
How to contact us
For further information or to make a complaint, please contact Medley Jewellery at support@medley jewellery.com.au or write to us at 7 Smallwood Place, Murarrie 4172 Australia phone us on 1800 522 546.
Last Updated: 10/08/2020